Refund Policy
AstroBharat AI — Official Refund Guidelines
1. Overview
AstroBharat AI ('Company', 'we', 'us', or 'our') is committed to delivering high-quality astrology and spiritual guidance services. This Refund Policy outlines the terms under which refunds may be requested and processed for services and products purchased on our platform (www.astrobharatai.com).
By using our platform and making a purchase, you agree to the terms outlined in this Refund Policy. Please read this document carefully before completing any transaction.
2. Refund Request Window
All eligible refund requests must be submitted within 7 (seven) calendar days from the date of purchase or service delivery, whichever is earlier. Requests submitted after the 7-day window will not be entertained under any circumstances.
3. Services Eligible for Refund
3.1 Digital Products & Reports
- Kundali / Birth Chart PDF reports — if not delivered within 24 hours of purchase.
- Astrology Course materials — if access was not granted within 48 hours of payment.
- Digital subscriptions — refund applicable only if requested before the subscription period begins.
3.2 Astro Mall / Physical Products
- Products received in a damaged or defective condition.
- Wrong product delivered (different from order description).
- Product not delivered within the promised delivery window.
4. Non-Refundable Services
- One-on-one astrologer consultation sessions (voice, video, or chat) — once initiated or scheduled.
- AI-powered instant readings and generated predictions.
- Digital Mandir puja bookings once the puja ceremony has been initiated or completed.
- Wallet top-ups, credits, or in-app currency once added to the account.
- Discount-based or promotional purchases.
- Services where delivery has been completed successfully.
- Partially used subscription plans.
Note Regarding Consultations
Consultation services are non-refundable once confirmed or completed. Please review astrologer profiles, ratings, and service descriptions carefully before booking. AstroBharat AI is not responsible for advice given during consultations.
5. Cancellation Deduction Details
In the event of a customer-initiated cancellation for physical products (Digital Mart), the customer shall be liable for all associated logistics costs, including outbound shipping, return-to-origin (RTO) charges, and applicable taxes. These incurred costs will be subtracted from the final eligible refund amount.
6. Refund Process
To initiate a refund request, please follow the structured process below within the eligible timeframe:
Log In & Access
Log in to your AstroBharat AI account at www.astrobharatai.com.
Purchase History
Navigate to 'My Orders' or 'Purchase History' in your account dashboard.
Request Refund
Select the relevant transaction and click 'Request Refund'.
Provide Reason
Provide a clear reason for the refund and attach relevant screenshots or evidence.
Submit
Submit your request within the 7-day window.
Alternatively, you may contact our support team directly:
7. Refund Processing Time
Once a refund request is approved by our team, the refund will be processed as follows:
* AstroBharat AI reserves the right to issue refunds as platform wallet credits in lieu of original payment method in select cases.
8. Chargebacks & Disputes
If you initiate a chargeback with your bank or payment provider without first contacting AstroBharat AI support, we reserve the right to suspend your account pending investigation.
We encourage users to resolve disputes directly with us before escalating to third parties.
10. Contact Us
For any refund-related queries, please reach out to us at:
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST